Shipping policy

What is the delivery time?

The delivery time consists of two phases:

1. Processing time

Within 1-3 business days after placing the order, it will be checked, approved and packaged. The package will then be prepared for transport.

2. Delivery time

United Kingdom: 5-10 business days

Shipping is handled by DPD UK.

All shipping times are exclusive of any customs delays. During busy periods such as Christmas, Black Friday and New Year, deliveries may take longer.

How much does shipping cost?

We offer free premium shipping. This includes insurance in case of theft, loss or damage to the package.

Where is my package?

After shipment, the customer will receive an email with a tracking number.

The order can be tracked here: https://hailana.com/apps/parcelpanel

For logistical reasons, the order may be sent in several partial shipments.

My tracking number does not work

It can take up to 5 working days for tracking information to be updated. If the tracking still does not provide any information after a few days, please contact customer service.