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(A consumer is any natural person who enters into a legal transaction that is not primarily attributable to their business or professional activities.)

Information about withdrawal

Right of withdrawal

You have the right to withdraw from this agreement within 30 days without giving any reason.

The withdrawal period is 30 days from the date:

● on which you, or a third party designated by you (who is not the carrier), took possession of the goods, insofar as you ordered one or more goods under a single order and these were delivered simultaneously;

● on which you, or a third party designated by you (who is not the carrier), took possession of the last goods, insofar as you ordered multiple goods under one order and these were delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement. You can do this by email: info@hailana.com.

You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of exercising the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this agreement, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a different type of delivery than the standard delivery offered by us), immediately and no later than 30 days after receiving your withdrawal notice.